WELCOME
I'M
ANSA Waseem.
WEBSITE CONTENT MANAGER
TECHNICAL SUPPORT SPECIALIST
SKILLSET
MY SKILLS IN VARIOUS AREAS
Technical & Blog Writing
Social Media Management (FB, IG, YT)
Email Marketing
G-Suite
Graphic Design (Photoshop, Canva)
Photo/Video Editing
HTML/CSS/JS
IT Support/Customer Support
Microsoft Tools (MS Office, Visio, Team)
Content Management Systems
WHO AM I?
Hi there!
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
PORTFOLIO
Want to see my Skills & Abilities?
Check out some samples....
Experience
04/2020-Present
ANSWERNET
Customer Service & Tech Support Specialist
● Assisting nationwide Covid-19 affected patients and providing them an ease to locate testing centers, scheduling appointments for tests and providing them precautionary measures according to CDC.
● Assisting voters with registration and tracking for 2020 Board of Elections
● Assisting nationwide Audi/Volkswagen and Ford customers (vehicle lessees) and improving their lease-end experience by addressing inquiries
● Identified and awarded as having the highest number of calls handled per hour among the team for multiple weeks
● Maximizing customer satisfaction and reducing call escalations by effectively handling customer inquiries
● Training/educating newly on-boarded staff on using the CRM system
● Providing technical support for SaaS (Product/Application support)
● Maintaining a working knowledge of a growing portfolio of campaign products, applications, services and promotions.
● Provided primary customer support to internal and external customers in a fast-paced environment.
● Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
06/2018-Present
FIVERR
Freelancer (Digital Media Generalist)
● Provided content to clients including Blogs, Story Writing, Academic Writing, Ghost Writing, Technical, and Creative writing
● Designed and developed websites using WordPress, Shopify, and Wix
● Developed insightful Infographics
● Applied current editing and photography tools to tell great stories.
● Rewrote and reorganized site content to better position products and services.
●Utilized WordPress to upload content, images and pages.
● Develop original content through social listening and independent sources.
● Generated multiple daily new blog posts by monitoring industry news and cultivating sources.
● Added meta descriptions, keywords and image tags to increase clients' SEO presence.
Dec 2019-Oct 2020
SIBA DIGITAL
Website Content Specialist
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Handled the ideation and creation of compelling content including websites, white papers, blog posts, social media content.
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Actively engaged customers/stakeholders and maintaining a cohesive brand
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Analyzed marketing metrics to identify opportunities
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Media relations (questions and pitching stories)
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Write content including gathering, creating, auditing/reviewing, and updating.
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Media relations (questions and pitching stories).
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Wrote content and uploaded it to the website's content management system.
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Strengthened content through proofreading and editing.
Aug 2018-Aug 2019
The Millennium Stuff
Digital Project Manager
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Planned digital campaigns from the initial stages through final delivery
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Advised clients on cost, available resources, problems and solutions tracking the project deliverable and matching those with agreed deadlines.
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Created website layout/user interfaces using HTML/CSS
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Provided support with general network diagnostics and SEO efforts.
Jun 2018-Dec 2018
Otrainings
Social Media Manager
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Develop, implement and manage our social media strategy
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Manage and oversee social media content
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Measure the success of every social media campaign
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Stay up to date with latest social media best practices and technologies
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Monitor SEO and user engagement and suggest content optimization
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Communicate with industry professionals and influencers via social media to create a strong network
CONTACT
Need to get in touch with me?
Drop me a Message! I'll get back to you ASAP.
